HiSeq 4000 Support
HiSeq 4000 System
Support Resources
The HiSeq 4000 System has been discontinued. Illumina will support the instrument and intends to supply the reagents through March 31, 2024. To find an alternative instrument, use the Platform Comparison Page.
Documentation
Software Downloads
Tools
View AllCustom Protocol Selector
Generate end-to-end documentation tailored to your experiment.
Library Prep and Array Kit Selector
Determine the best kit for your project type, starting material, and method or application.
Sequencing Coverage Calculator
Determine reagents and sequencing runs for your desired coverage.
Training
View AllMaximize the effectiveness of your Illumina system, train new employees, or learn the latest techniques and best practices. We offer support webinars, online courses, expert video tips, and instructor-led trainings.
Featured Training
ExAmp Cluster Amplification Workflow
Discusses the purpose of ExAmp cluster amplification, lists the steps in the workflow, and provides best practices.
HiSeq 3000/4000: Introduction
Overview of the HiSeq 3000/4000 workflow, patterned flow cell technology, ExAmp clustering, and best practices.
Diagnosing Suboptimal Clustering in Patterned Flow Cells
How to prevent and diagnose common clustering issues on patterned flow cells.
Online Community
Join the Conversation
The Community at Illumina can help you connect with peers and industry experts, share best practices, exchange tips and tricks, and get the support you need in easy-to-use online forums.
Get StartedMyIllumina
Lab Management Made Simple
Insight into your entire relationship with Illumina, at a glance. Keep up with instrument runs, product orders, support inquiries, and more through a personalized dashboard.
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